Refund & Return Policy
Last updated 2026-08-19.
Sixty days from your purchase date — with a thirty-day condition inside it. The guarantee section instructs you to “use it every day for at least 30 days” before claiming, and the FAQ repeats that requirement, while the same page describes the process as “no questions asked.” A minimum-use requirement is a condition. In practice your claim window is roughly days 30 to 60.
The steps, in order
- Confirm you are inside the window. The 60 days count from the purchase date on your order confirmation email, not from delivery. Delivery delays do not extend it. Diarise day 50 so the decision never creeps past the deadline.
- Note the 30-day floor. The published wording expects at least 30 days of daily use before a claim. If you decide at day 10 that the product is not for you, ask customer service in writing what applies to your order rather than assuming the full 60 days is unconditional.
- Email customer service. Refunds are handled by email to contact@customercs.com. Include your order number and the name on the order. Keep a copy — the timestamp is your evidence that you acted in time. Note that this is a generic third-party support address rather than a brand domain, so retain every reply.
- Ask whether a return is required. The published text does not clearly state whether unused bottles must be sent back. Get that confirmed in writing for your order before you post anything.
- Allow processing time. Refunds are typically processed within five to ten business days of the seller receiving your request or your returned parcel. Keep any tracking number.
The 60-day versus 90-day gap
This deserves its own heading because it comes from the seller's own copy. The FAQ recommends taking the product “consistently for at least 90 days to experience the full transformative benefits,” and the week-by-week timeline places peak effects at weeks 8–12. The guarantee lasts 60 days. Follow the seller's own advice and your refund window closes a month before your trial is complete.
The same page then recommends the six-bottle package covering 180 days — three times the length of the protection on your money. Decide inside the window that protects you, which in practice means the three-bottle option.
What “no questions asked” means here
Guarantee copy in this category uses phrases like “iron-clad,” “no hoops” and “no questions asked” as shorthand for an intent to keep refunds low-friction. On this particular page those phrases sit in the same paragraph as a 30-day minimum-use requirement. Both statements cannot be strictly true, and reading only the badge is how buyers get caught out near the deadline.
Where this policy comes from
The steps above are our plain-English summary of the return terms published by the product’s seller, reviewed on 2026-08-19. This site does not process orders, payments or refunds. In any conflict, the seller’s own published policy at the time of your purchase governs. Confirm current terms at checkout before ordering.